How long does it take to my country
EMS / UPS : 3~10 business days
UPS Ground : 5~12 business days
Rincos: 7~21 business days
Pantos / K-packet : 7~14 business days
K-packet : 10~35 business days
We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online. We cannot control shipping time because it depends on the handling time of local postal services and other factors like customs clearance, bad weather etc.
Track your order
You'll receive an email with your tracking information attached with a tracking number and the link once your order has been shipped. The status may take 4~5 hours to be updated due to the international shipping. Please contact Customer Service if you do not see your order after a day of the shipping confirmation.
Here is the link for tracking.
EMS/K-packet : https://www.track-trace.com/post
Pantos : http://www.epantos.com/ecp/web/pr/dt/popup/dlvChaseInqPopup.do?quickNo=
UPS Ground : https://www.ups.com/track?loc=en_KR&tracknum=
Rincos : http://22.214.171.124/out/TraceInfo_en.do
Please check the shipping policy in detail.
We cannot control and guarantee carrier’s delivery dates because it varies depending on the handling time of local postal services and other factors like customs clearance, weather condition. We can give you the approximate delivery date so please keep checking the tracking. If the package has not yet delivered over the expected date, please contact local post office and then, contact Customer Service at firstname.lastname@example.org.
My order has not arrived.
Firstly, please track and check the status of your order through the link attached in the shipping confirmation. Although the message shows “DELIVERED” as you have not received any package, please check your mailbox and contact to local post office ASAP. If you more needed, please contact Customer Service at email@example.com.
The package can be returned back to us due to several reasons like an absence of receiver, insufficient address, miss delivery, etc., In this case, when we receive it, we will send the email and hold the package until you response us.
In the unlikely event that you receive an item that is damaged, incorrect or if there is an item missing, please contact Customer Service at firstname.lastname@example.org.
Please provide the following details on hand:
- Image of Item/parcel(s) received
- Name of Item
- Order Number
After we check, we will try best to resolve the issue.